Pep Theory | thepeptheory.com
Last Updated: October 11, 2026
At Pep Theory, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, contacting us, or placing an order.
Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address, phone number, billing address, and shipping address.
- Order details, purchased items, and transaction information.
- Messages submitted through our contact forms or customer support email.
- Technical information such as your IP address, browser type, device information, and website activity.
How We Use Your Information
We use personal information to:
- Process and manage orders.
- Arrange shipping and provide order updates.
- Respond to inquiries and customer service requests.
- Maintain the security and functionality of our website.
- Comply with applicable legal and accounting requirements.
- Send marketing communications where you have provided appropriate consent.
Payment Processing
Our online store uses SureCart and PayPal to facilitate checkout and payment processing.
When you make a payment, the payment provider processes information according to its own privacy practices. Pep Theory may receive transaction details necessary to manage your order.
Please review the PayPal Privacy Statement for more information.
Sharing Your Information
We may share information with service providers involved in operating our business, including payment processors, website hosting providers, shipping carriers, and technical service providers.
We do not sell customer personal information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support checkout, remember preferences, maintain security, and understand website performance.
Where required, we will obtain consent before using non-essential cookies or tracking technologies.
You can manage cookies through your browser settings and any consent controls provided on our website.
Information Security and Retention
We use reasonable administrative and technical safeguards to protect personal information.
We retain information only as long as reasonably necessary for legitimate business purposes, including order management, accounting, legal compliance, and dispute resolution.
No method of electronic transmission or storage is completely secure.
Your Privacy Rights
Subject to applicable Canadian privacy laws, you may request access to your personal information, ask us to correct inaccurate information, or withdraw consent for certain uses.
You may contact us to make a privacy request or raise a concern.
Third-Party Services
Our website is hosted through Hostinger and operates using WordPress and SureCart. Some service providers may process or store information outside Canada, where different privacy laws may apply.
Third-party services maintain their own privacy policies.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, website features, or legal requirements.
The latest version will be available on this page.
Contact Us
For questions about this Privacy Policy or requests relating to personal information, contact:
Pep Theory
Website: https://thepeptheory.com
Email: thepeptheory@gmail.com
