Pep Theory | thepeptheory.com
At Pep Theory, we take care in preparing and packaging every order to ensure a smooth shopping experience.
Shipping Locations
We currently offer shipping within Canada only. International shipping is not available at this time.
Shipping Rates
We charge a flat shipping rate of $20 CAD per order, regardless of the number of items purchased.
Shipping charges are displayed at checkout.
Order Processing
Orders are typically processed within 2–3 business days after payment confirmation.
Business days exclude weekends and statutory holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Delivery Times
Delivery times vary depending on your location and the shipping carrier.
Please note that our 2–3 business day processing period does not include shipping transit time.
Delivery dates are estimates and are not guaranteed.
Shipping Delays
Although we make every effort to process orders promptly, delays may occasionally occur due to weather, carrier disruptions, holidays, or other circumstances beyond our control.
If a significant delay occurs, we will make reasonable efforts to notify you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
Damaged or Missing Orders
If your order arrives damaged or does not arrive as expected, please contact us with your order number and relevant details.
We will review the situation and assist with an appropriate resolution in accordance with applicable consumer protection laws.
Contact Us
For shipping questions or order assistance, please contact: thepeptheory@gmail.com
Nothing in this policy limits your rights under applicable Canadian consumer protection laws.
